Frequently Asked Questions

Presented below are a compilation of the most commonly asked questions concerning garage doors and openers

General Questions about Garage Doors

How to arrange a measure and quote for my house?

Easy, just call us on 9548 6160 and we'll arrange for one of our garage door expert's to attend your property free of charge.

Is it possible to install a garage door if there is limited space between the door opening and the ceiling in my garage or carport?

B&D offers a solution designed to help garages with limited headroom clearances. The Flex-A-Door, equipped with the renowned Roll-A-Door curtain, can slide up and along the ceiling, requiring only a small amount of headroom.
To obtain the most accurate recommendation, we recommend scheduling a complimentary onsite consultation.

Garage Doors

What sets apart a roller door from a sectional door?

Roller doors, as their name implies, consist of a continuous curtain made of corrugated steel that rolls up neatly into a cylindrical shape (similar to a carpet) and is positioned above the garage door opening. Known for their durability and space-saving design, steel roller doors are popular.

On the other hand, sectional doors are composed of multiple rigid panels that slide up and along the ceiling, aligning flush with the roof of the garage. For further details, please consult the informative article provided.

Is it possible to paint my garage door?

In the United States, the majority of garage doors are constructed using timber or wood, allowing for sanding and painting similar to decks or homes. However, in Australia, garage doors are primarily made of durable, reinforced steel or aluminum to withstand the harsh climate. While technically possible to paint them, the result may not be as satisfactory, as the paint is likely to flake and fade quickly.

Is it possible to coordinate the colour of my garage door with the guttering/fascia of my house?

Certainly! Recognizing that garages contribute significantly to a home's overall appearance, it is crucial to ensure a harmonious aesthetic. We go beyond simply matching the garage door with the guttering/fascia; we can even coordinate it with your outdoor furniture or water feature. Discover our wide array of colors and designs available below, or opt for a complimentary consultation with our mobile showroom consultant. They will bring comprehensive color and design samples directly to your driveway, eliminating any guesswork involved in color matching.

What could be causing my garage door to close and then immediately reverse back up?

Garage doors that exhibit the behavior of spontaneously opening and closing are commonly referred to as "phantom openings" or Auto-Reverse. To learn more about how to address this issue, we recommend watching our informative video tutorial provided below.

Typically, resolving Auto-Reverse concerns necessitates the assistance of a qualified garage door technician for a thorough service.

What could be the cause of the loud noise coming from my garage door?

If your garage door is producing rattling, squeaking, or any other undesirable noises, it may indicate the need for a garage door service.
Don't hesitate to schedule one now or refer to our informative video tutorial for guidance on addressing noisy garage doors.

I recently relocated to a new home, and I've noticed that my garage door is not operating smoothly.
What steps should I take to address this issue?

First and foremost, congratulations on your new home! Moving into a new place is certainly an exciting milestone. It's worth noting that during the construction of a new home, the garage door is often one of the first components installed. This is because the door provides strength, security, and allows for the property to be locked up during the construction process, safeguarding the rest of the build.
However, due to the extended duration of the construction period, the garage door is frequently exposed to substantial amounts of dust and debris. To ensure optimal performance, B&D recommends scheduling a garage door service as soon as you move into your new home. This will help ensure that your door operates smoothly and efficiently.

Why won't my garage door open?

Follow our quick troubleshooting video below.

Garage Doors Automatic Openers

My Garage Door Opener is beeping and flashing. What could be wrong?

The primary cause for your garage door opener to emit beeping sounds or flash lights is typically the need for scheduled maintenance. Surprisingly, your garage door opener has the intelligence to inform you when it requires servicing, surpassing even some car features.
Click here to schedule a service and ensure optimal performance.
To explore other possible solutions, we recommend referring to our informative video tutorial provided below.

What is the typical lifespan of a garage door opener?

B&D provides a warranty of 7 years or 20,000 lift and lower cycles (equivalent to approximately seven to eight cycles per day) for all our garage door openers, unless they are purchased with an authentic B&D garage door.
In that case, B&D offer an exceptional market-leading 10-year total confidence warranty.

Even though my opener is operational, the door itself remains stationary and does not move.
What could be the cause of this issue?

Your garage door opener is probably disconnected from your garage door. Follow the below video to reengage your garage door opener. If this doesn’t work call Shire Garage Doors and we can arrange for one of our friendly, qualified garage door technicians to service and repair your opener.
Reconnect a roller garage door

‍Reconnect a sectional garage door

My garage door won't open when I press the button?

When a garage door remote or wall button ceases to function, the most frequent cause is depleted batteries. Try replacing the batteries and test again. If the problem persists, refer to our concise video tutorial provided below for further guidance:

When should I service my garage door opener?

B&D advises scheduling a service for your garage door and opener within the initial 12 months of installation, followed by subsequent servicing every two years. Similar to the engine of your car, your garage door opener consists of numerous moving components that require regular maintenance to ensure optimal performance.
You can book a service or contact our friendly team on 95486160, and they will be more than happy to assist you in scheduling an appointment.

Safety and Security

What does B&D's Auto-Lock technology entail?

B&D's Auto-Lock is a security protection system designed for B&D sectional garage doors. It operates by automatically engaging a deadbolt through the guiderail of the door every time it is closed. With Auto-Lock, you can have complete peace of mind, knowing that when your garage door is closed, it is securely locked. This feature is compatible with all genuine B&D sectional garage doors.
For further details, we recommend referring to our informative video guide provided below:

What sets apart the concepts of "shut" and "locked"?
How can I determine if my garage door is securely locked?

Similar to your front door, simply shutting your garage door does not necessarily mean it is locked. Just as various options and upgrades are available for securing your front door, there are also numerous choices for ensuring your garage door is properly locked. The level of security you desire and the valuable items you store behind your garage door influence the options that are most suitable for you.
Most garage doors with automatic openers or motors incorporate some built-in security features. Normally, it takes around 30kg to 50kg of force to open a shut garage door. However, by implementing a deadbolt locking system like the B&D Auto-Lock, an intruder would need to exert up to 450kg of lifting force to breach your garage door. To put it in perspective, that's equivalent to lifting a weight of 450kg! This is what we consider true automatic "locking".
You can determine if your garage door is locked by observing the presence of a physical key lock on the outside (manual lock) or by witnessing and hearing the automatic engagement of the deadbolt locking system from inside your garage when you close it. If you are uncertain, feel free to contact us, and we will be glad to assist you in understanding the locking mechanism of your garage door.

What does the term "Safety Beam" refer to?

B&D safety beams are positioned at the bottom of your garage door and emit an unseen beam that spans from one side of the door to the other. When this beam is interrupted, the garage door opener will not activate. Moreover, if the door is in the process of lowering and the beam is obstructed, it will automatically halt and reverse its movement. This essential safety feature helps prevent potentially severe damage.
Safety beams are particularly crucial for households with pets or young children, and their installation is legally mandated for all garages equipped with smartphone capability. To learn more about the available options and discuss your specific requirements, please contact us on 9548 6160.

Is it necessary to have insulation for my garage door?

Insulating your garage door offers several benefits, including temperature control by keeping your home cooler in summer and warmer in winter. Additionally, it provides reinforcement to the door through its robust and reinforced paneling. If you utilize your garage for purposes beyond car storage, such as a home office or gym, B&D recommends considering insulation for your garage door.

I live in a bushfire prone area, do you have a solution available?

B&D has developed the remarkable BAL-Maze sectional garage door specifically designed for residences located in bushfire-prone areas. With its high-level protection, the BAL-Maze garage door can safeguard your home in bushfire events up to a BAL-rating of 40, surpassing any other garage door available in the market. Notably, it is the only BAL-rated garage door to have undergone independent testing and certification by the CSIRO. If you are constructing a new home in a bushfire-prone region, it is essential not to take any risks. Ensure the safety of your property by installing a B&D Bal-Maze sectional door.

Garage Door Remotes

Where can I purchase a replacement remote?

You can purchase a remote from our friendly team at our showroom in Heathcote NSW, or give us a call on 95486160 and we can organise for one of our team to call out and code it in for you.

What are the steps to program a remote for a B&D sectional garage door opener?

Follow our handy how-to video below.

What are the steps to program a remote for a B&D rolling garage door opener?

Follow our handy how-to video below.

What is the process for removing all sectional garage door remotes from a B&D opener?

Follow our handy how-to video below.

What are the steps for duplicating an existing B&D sectional garage door remote?

Follow our handy how-to video below.

Repairs & Service

At what frequency should garage doors be serviced?

According to B&D's recommendation, it is advisable to have your garage door opener serviced within the initial 12 months of installation and then every two years thereafter. Similar to a car engine, a garage door opener comprises numerous moving components that require regular maintenance to ensure optimal performance and longevity.

Is a complimentary quote available for service work?

Due to the complicated nature of some service work it can be difficult for us to provide an accurate quote for a garage door service. It is dependent on how long the work will take the technician, if parts need to be ordered or potentially replaced.
For more information call our friendly team on 9548 6160

How do I organise a service or repair for my garage door?

Easy, just call us on 9548 6160 and we'll arrange for one of our garage door expert's to attend your property.

Frequently Asked Questions

General Questions about Garage Doors

Garage Doors

Garage Doors Automatic Openers

Safety and Security

Garage Door Remotes

Repairs & Service

B&D Mobile App

Power Outages

Frequently Asked Questions

General Questions about Garage Doors

How to arrange a measure and quote for my house?

Is it possible to install a garage door if there is limited space between the door opening and the ceiling in my garage or carport?

Garage Doors

What sets apart a roller door from a sectional door?

Is it possible to paint my garage door?

Is it possible to coordinate the colour of my garage door with the guttering/fascia of my house?

What could be causing my garage door to close and then immediately reverse back up?

What could be the cause of the loud noise coming from my garage door?

I recently relocated to a new home, and I've noticed that my garage door is not operating smoothly. What steps should I take to address this issue?

Why won't my garage door open?

Garage Doors Automatic Openers

My Garage Door Opener is beeping and flashing. What could be wrong?

What is the typical lifespan of a garage door opener?

Even though my opener is operational, the door itself remains stationary and does not move. What could be the cause of this issue?

My garage door won't open when I press the button?

When should I service my garage door opener?

Safety and Security

What does B&D's Auto-Lock technology entail?

What sets apart the concepts of "shut" and "locked"? How can I determine if my garage door is securely locked?

Garage Door Remotes

Where can I purchase a replacement remote?

What are the steps to program a remote for a B&D sectional garage door opener?

What are the steps to program a remote for a B&D rolling garage door opener?

What is the process for removing all sectional garage door remotes from a B&D opener?

What are the steps for duplicating an existing B&D sectional garage door remote?

Repairs & Service

At what frequency should garage doors be serviced?

Is a complimentary quote available for service work?

B&D Mobile App

How do I set up my Smart Phone Control Kit for my B&D opener ?

Power Outages

How do I manually open a B&D roller garage door?

How do I manually open a B&D sectional garage door?

I recently relocated to a new home, and I've noticed that my garage door is not operating smoothly.
What steps should I take to address this issue?

Even though my opener is operational, the door itself remains stationary and does not move.
What could be the cause of this issue?

What sets apart the concepts of "shut" and "locked"?
How can I determine if my garage door is securely locked?